Shipping policy
Last Updated: [Date]
Thanks for shopping with ThePlushPet. This Shipping Policy explains how we process orders, work with carriers, and deliver your purchases. By placing an order with us, you agree to the terms outlined below.
Where We Ship
ThePlushPet currently ships to addresses within the United States only. We do not offer international shipping at this time.
Free Shipping on Every Order
We're happy to offer free standard shipping on all orders shipped within the U.S. There's no minimum spend or qualifying threshold, free shipping applies automatically at checkout.
Carrier Partners
Your shipment will be handled by one of the following carriers, selected based on the destination and order specifics:
- USPS
- UPS
- FedEx
The carrier assigned to your order will appear in your shipment confirmation email along with your tracking details.
Order Cutoff and Processing
Our daily order cutoff is 5:00 PM EST, Monday through Friday. Orders placed before the cutoff begin processing the same business day. Orders placed after the cutoff, on weekends, or on U.S. federal holidays move into processing the next business day.
Processing typically takes 1–2 business days (Monday–Friday). During this time, your order is reviewed, packed, and handed off to the carrier.
Transit and Delivery Estimates
After your order is dispatched, transit runs 6–8 business days. From the moment you place your order to the day it arrives, the total estimated delivery window is 7–10 business days.
Please keep in mind that delivery estimates are not guarantees. Actual arrival times can vary depending on carrier performance, weather conditions, regional service disruptions, and other factors outside our control.
How to Track Your Order
Once your order ships, a confirmation email will be sent to the address you provided at checkout. This email includes your tracking number and a link to follow your shipment in real time. If you haven't received your tracking information within 3 business days of placing your order, please get in touch with our support team.
Lost, Delayed, or Damaged Shipments
If your package hasn't arrived within the estimated delivery window, or it shows up damaged, please reach out as soon as possible. We'll coordinate with the carrier to locate your shipment or work out a resolution. Claims for lost or damaged shipments must be submitted within 30 days of the original ship date.
For pet products specifically, if your package shows visible damage on arrival, we recommend photographing the box and contents before unboxing, especially for any sealed treats, supplements, or food items. Documentation helps us process claims more quickly.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If a package is returned to us due to an incorrect or incomplete address, we'll reach out to arrange reshipment. Additional shipping fees may apply in these cases.
Updates to This Policy
ThePlushPet reserves the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our store after updates are posted constitutes acceptance of the revised terms.
Questions?
Visit our FAQ page or reach out to our customer support team for assistance.
Contact Information
Store Name: ThePlushPet Address: [Your Business Address] Email: [Support Email] Phone: [Support Phone Number]
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST Response Time: We aim to reply within 1–2 business days.